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Incident Report
Reported By: Gracesoft Support
Date: May 13, 2025
Application: EasyInnKeeping and EasyWebRez
Incident Summary:
On May 13, 2025, the Gracesoft application experienced a temporary disruption followed by performance issues, which were resolved within a short time frame.
Timeline (All times CST):
Start Time: 5:26 PM CST (May 13)
Initial Issue Resolved: 5:50 PM CST (May 13)
Issue: Application downtime — system became unresponsive.
Performance Issues Detected: 5:50 PM – 6:59 PM CST (May 13)
Issue: Sluggish performance and delayed responses from the application.
Final Resolution: 6:59 PM CST (May 13)
All systems returned to normal operation.
Root Cause:
Currently under investigation. The technical team is actively analyzing system logs and performance metrics to determine the root cause of both the downtime and subsequent degradation.
Impact:
Temporary unavailability of the Gracesoft application.
Performance degradation for approximately one hour following service restoration.
Resolution and Next Steps:
Services were restored and stabilized by 6:59 PM CST (May 13) .
A detailed root cause analysis (RCA) is underway.
Preventive measures and long-term fixes will be implemented following the RCA.
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