Multi-Property Staff Login

Overview

Staff users under a multi-property setup are unable to log in or switch between properties using the property dropdown.

This behavior is expected after a recent GraceSoft system update, where staff users no longer inherit Admin privileges across multiple properties.

Root Cause

• Staff users are not granted Admin access by default for multiple properties.

• Multi-property access now requires explicit staff login creation for each property.

• If a staff user is missing from a specific property, it will not appear in the dropdown.

Expected System Behavior

• Only properties where the staff user is explicitly added will be visible.

• Access levels are property-specific.

• The same login name can be reused, but access must be defined per property.

Step 1: Verify Staff User Exists on Each Property

• Log in to the property as an Admin user.

• Navigate to Setup → Staff / Users.

• Check whether the staff user is listed.

Step 2: Create Staff Login for Missing Properties

• Add the staff user manually to the property.

• Use the same login name as used in other properties.

• Assign the appropriate access level based on the user role.

• More Information to create staff login: Adding Staff

Step 3: Ask the Staff User to Re-login

• Log out completely from the system.

• Clear browser cache or use an incognito window.

• Log in again and check the property dropdown.

Common Scenarios & Fixes

When to Contact Support

Please get in touch with GraceSoft Support if:

• Login exists, but property still does not appear.

• Access level settings are correct, but login fails.

Document Version: 1.0
Applies To: Multi-Property PMS Users
Updated By: GraceSoft Support